Frequently Asked Questions

Can I cancel my subscription anytime?

Yes! You can cancel/pause/upgrade/downgrade your subscription anytime with a click of a button. No question asked.

Would having automated DMs would be flagged as suspicious activity by Twitter?

As long as you send honest and valuable messages to your followers, there is a really limited risk of being flagged.
In general, automated messages are not prohibited, but some limitations applies in specific cases.
We recommend you to read the Twitter Rules before deciding to proceed.

Is there a free trial?

For the first 14-days you get unlimited welcome messages and the features described in the Free plan.
After that period you'll be on the Free plan, which applies some limitations to some of the services.

Can I get a refund?

There is a 14-day free trial, no credit card needed, you don't need to make a purchase while you are in free trial (but you can). If you cancel while in the 14-day trial period, you will be refunded automatically. If you cancel within 7 days after a renewal event, your purchase for the current billing cycle will also be automatically refunded. If you don't see the refund, please contact support@hivoe.com